Terms & Conditions (B2B)

BACKGROUND:

These Terms and Conditions are the standard terms which apply:

to the provision to the Customer of any Services (as “Services” is defined in Clause 1 below), namely, Jedox Fleet Services, a trading name of Jedox Couriers Ltd a company registered in Scotland under number SC719645 whose registered office is at 5 Castle Terrace, C/O JRW Hogg & Thorburn, Edinburgh, EH1 2DP (“the Company”); and

where the Customer is not a “Consumer” as defined by the Consumer Rights Act 2015.

Definitions and Interpretation
- In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business”	means any business, trade, craft, or profession carried on by You or any other person/organisation;
“Customer/You/Your”	means a customer who requires Services who is not acting as a Consumer;
“Estimate”	means a document giving the approximate Price of the Work;
“Force Majeure”	means any cause that is beyond the reasonable control of the Party in question including, but not limited to: power failure; internet service provider failure; strikes, lock-outs or other industrial action suffered by the Party or its suppliers or contractors; civil unrest; fire; explosion; flood; storms; earthquakes; subsidence; acts of terrorism (threatened or actual); acts of war; governmental action; epidemic or other natural disaster;
“Us/We/Our”	means Jedox Fleet Services, which shall include reference to any and all of its staff including mechanics;
“Invoice”	means a final invoice giving the Total Price of the Work;
“Manufacturer”	means the manufacturer of the Vehicle;
“Price”	means the VAT exclusive fee payable for the Work including parts, labour, and any additional charges;
“Quotation”	means a document giving the agreed fixed Price of the Work which We shall not vary without Your explicit agreement;
“Services”	means mechanical servicing, tyre replacement, wheel balancing, vehicle diagnostics, and from time to time, bodywork repairs;
“Total Price”	means the Price plus any VAT chargeable on the Price in addition
“Vehicle”	means Your vehicle which may be a car, van, truck, bus, motorhome, motorcycle, caravan or trailer;
“Warranty Period”	means the duration of the warranties provided by Us in accordance with Clause 9 of these Terms and Conditions; and
“Work”	means the particular Services that We agree to provide to You;

Booking
- You may request a booking for any Work (subject to Our confirming the booking) by telephone, website, social media and email;
- When You request a booking, You must give Us the following information:
  - Your contact details;
  - Preferred date;
  - Nature of repairs required;
  - Make, model and age of vehicle;
  - Any potential warranties already in place for the vehicle;
- We will prepare and submit an Estimate (containing the fixed Price plus any VAT thereon) to You
- Either by email or in person giving an Estimate based on the details You provide;
- If You agree the Estimate within 48 hours of Our issuing it to You, We will then prepare and submit a Quotation (containing the fixed Price plus any VAT thereon) to You by email;
- If You accept the Quotation within 7 days of Our issuing it to You, We shall then confirm the booking to You and We shall use Our reasonable endeavours to ensure that the date We agree for commencement of the Work is as close as possible to that which You originally requested. Only if and when We give You that confirmation will there be binding contract between You and Us for the Work;
- You may accept an Estimate or Quotation by email;
- You confirm that, in connection with your request(s) for any Services, You are a person, company or other organisation who is acting wholly or mainly for the purposes of a Business and not as a “Consumer”.
Payment and Invoices
- If We require a deposit or similar prepayment (e.g for parts or labour), it will be clearly set out in the Quotation. Deposits must be paid in full prior to the commencement of work;
- Following Our completion of the Work, We shall issue an invoice to You;
- A call out fee will be charged, as specified in your Quotation;
- For out of hours services, a fixed surcharge of £100 shall apply;
- The invoice will provide a comprehensive summary of all of the Work done and will provide full details of all parts and labour including the Total Price payable for it with any VAT element(s) shown separately;
- The invoice will also show the mileage of the Vehicle and will refer to the warranty set out in Clause 9;
- All sums due will be payable on or before the due date specified on the relevant invoice (normally 14 days from invoice date unless stated otherwise);
- From the due date of payment until We take any necessary action against you, any outstanding sum will incur interest on a daily basis at 8% above the base rate of Bank of Scotland from time to time until You make payment in full.
Insurance Claims and Accident Damage
- If the Work to be carried out on the Vehicle is the subject of an insurance claim, You (or the policyholder if he/she/it is not the same person or entity) must sign any documents required by the insurer to be signed to authorise payment to Us for the Work;
- We shall not be responsible for any delay in completing the Work and / or returning the Vehicle to You where that delay arises out of any actions of the insurer including, but not limited to, the withholding of payment.
The Work
- We shall use reasonable endeavours to ensure that all parts required for the completion of the Work will be in stock to enable Us to carry out the Work when it is booked to be carried out but We will tell You if, due to non-availability of parts or a delay in their delivery, We are unable to commence the Work on the date We have arranged with You and to complete it within the total amount of the time referred to in sub-Clause 5.5;
- If We cannot carry out and complete the Work due to non-availability of parts or a delay in their delivery, then when We tell You that (as set out in sub-Clause 5.1), You may either make arrangements with Us for a re-booking or You may exercise Your right to cancel as set out in Clause 11;
- We shall agree with You before We begin the Work on all parts that We are going to use (except for those additional parts referred to in sub-Clause 5.6);
- We shall only use parts for the Work that are new and either Manufacturer’s original parts or those produced by a third party and authorised by the Manufacturer. If We in any way intend not to abide by this requirement, We will tell You Our reasons for doing so and We may not do so unless You first explicitly consent;
- We will tell You before We commence the Work the amount of time We initially estimate that We will need to carry out the Work subject to any additional time needed under sub-Clause 5.6.
- If We find during the course of the Work that We need to use additional parts and / or labour, We will only order additional parts or carry out additional Work if You first explicitly consent. For that purpose We will tell You immediately and give You an estimate for both the cost to You of additional parts and labour and also an estimate of the amount of additional time We need to carry out the additional Work and the reasons for needing it;
- The amount of time that we estimate under sub-Clauses 5.5 and 5.6 is only intended as our best estimate(s) at the time. It will not be of the essence or an agreed fixed time but We will use reasonable endeavours to complete Work within time estimated;
- Subject to the limits and exclusions of liability under Clause 8, if the time taken does exceed any such estimates(s) We will not be liable for any excess time taken.
- We shall use reasonable endeavours to ensure that We take good care of Your Vehicle and any of Your possessions inside it but We nevertheless advise You to remove all possessions from the Vehicle before We begin the Work.

Work at Customer Premises

6.1 Where we agree to carry out Work at Your premises or at a location specified by You, it is Your responsibility to ensure that:

6.1.1 The premises are safe, suitable and provide adequate space and working conditions for Us to perform the Work;

6.1.2 We have uninterrupted access to the Vehicle for the agreed duration of the Work;

6.1.3 Any necessary permissions, permits or access rights are in place prior to our arrival.

6.2 You acknowledge that We shall not be liable for any delays, additional costs, or inability to complete the Work due to:

6.2.1 Unsafe or suitable working conditions;

6.2.2 Lack of access to the Vehicle;

6.2.3 Weather conditions preventing safe Work;

6.2.4 Failure on Your part to disclose hazards, risks or restrictions at Your premises.

6.3 While We take reasonable care to avoid damage to property, We accept no responsibility for:

6.3.1 Damage caused by unsafe or unsuitable surfaces or locations at Your premises;

6.3.2 Any loss, damage or liability arising from third party interference during the work.

6.4 You shall indemnify Us against all claims, costs and liabilities arising from injury, loss or damage suffered by Our personnel at Your premises due to conditions or factors beyond Our control.

Vehicle Warranties
- If the Vehicle is covered by a Manufacturer’s new vehicle warranty, anti-perforation warranty or rust / corrosion warranty at the time the Work is carried out, We shall carry out all of the Work in a way that adheres to the terms of those warranties and the Manufacturer’s specifications and documentation, using original or Manufacturer-authorised parts;
- If Our compliance with sub-Clause 7.1 causes Us additional cost, We will tell You of alternatives and will explain to You in full the consequences of those alternatives (including, but not limited to, the voiding of the Manufacturer’s warranties). The decision as to whether or not We will follow any such alternative shall be Your decision alone;
- Before We begin any of the Work covered by a Manufacturer’s or a third party organisation’s warranty We shall obtain their consent to Us carrying out that Work;
- We shall not be responsible or liable for any failure to comply with any warranties where You have not told Us of those warranties.
Sub-Contracting

We may sub-contract any of Our obligations under these Terms and Conditions provided that any sub-contractor We use is reasonably skilled in the relevant practices and provided that We do not pass on to You any additional charges without Your prior consent.

Insurance, Damage and Liability
- We shall at all times have in place suitable and valid insurance, including public liability insurance;
- We shall not be liable to You for any loss or damage You suffer due to Your failure to follow Our or the Manufacturer’s instructions;
- We will not be liable to You for any failure or delay in performing Our obligations where such failure or delay results from Force Majeure;
- shall not be liable in contract or tort (including negligence) by reason of any breach by Us of any term of these Terms and Conditions or other express term of Our contract with You, or breach by Us of any implied warranty, condition or other term, or any negligent or innocent misrepresentation, or any negligence or other duty at common law, for any:

9.4.1 loss of use of a Vehicle;

9.4.2 interruption to business;

9.4.3 loss of income, revenue, business;

9.4.4 loss of business opportunity;

9.4.5 loss of profit or contracts;

9.4.6 loss of anticipated savings; or

9.4.7 any indirect, special or consequential loss, damage, costs, expenses or other claims;

arising from any act or omission by Us or any of Our agents or employees or sub-contractors or any other person or entity in connection with the performance of Our obligations arising under these Terms and Conditions and Our contract with You.

9.5 Where We carry out Work at the Customer Premises, the Customer shall be responsible for ensuring compliance with all health and safety requirements applicable to that location.

9.6 Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation.

Warranty and Guarantee
- We warrant the Work from the date of invoice for a Warranty Period of 12 months or 12,000 miles (whichever occurs first);
- We shall warrant all parts that We use for the Manufacturer’s standard warranty period only;
- If any Work done and / or parts used fails during the Warranty Period, We shall carry out the necessary repairs and replacements at no additional cost to You;
- Any warranty that We give You applies to Your Vehicle. If You sell or otherwise transfers ownership of Your Vehicle to another person, they will be entitled to the benefit of the warranty for the rest of the Warranty Period;
- We provide Services to You for Business use/purposes, and not for any Consumer use/purposes;
- We will be entitled to void any warranty that We give You if the Vehicle is used for anything other than normal purposes (unless We explicitly tell you otherwise). This includes:
  - Participating in racing or other competitions of any kind;
  - Participating in speed testing or time trials;
  - Use of the Vehicle in a way which exceeds its design limitations (exceeding maximum towing weight, for example);
  - Use of the Vehicle in a way which does not conform with Manufacturer’s recommendations; or

10.6.5 Failure to service or otherwise maintain the Vehicle in accordance with the Manufacturer’s recommendations.

Cancellation

11.1 If under Sub-Clause 11.2 You cancel any work booked, and You have paid Us any deposit or prepayment under sub-Clause 3.1, We shall return it to You less any amount You owe to Us under any part(s) of this Clause 11, but You will still be liable to pay Us the remainder of the amount You owe Us;

11.2 If, on or after You have brought Your vehicle to Our premises for the Work to be carried out, You cancel the Work but we have by that time begun the Work, You must pay Us for all labour and for all parts We have used and, if We so decide, for all parts We have ordered but not if in Our reasonable judgement We are unlikely to use or sell those ordered parts within 30 days. We shall invoice you for that labour and those parts. We will charge you for that labour at the same hourly rate as We used to calculate the Price. Clause 3 shall apply to the payment of any such invoice;

11.3 The parts We have ordered but not used by the time You cancel will remain our property. We may use or dispose of them as We see fit without accounting to You for their cost where We have charged you for them under sub-clause 11.2;

11.4 If You cancel any booked Work and You have a courtesy car from Us, You must return it to Us immediately; and

11.5 Once You have paid Us all that You owe Us, You shall collect (or arrange for the collection of) Your vehicle within 7 days. If your Vehicle remains on Our Premises beyond that period, You shall pay Us for its storage at the rate of £35 per day. We will not release Your Vehicle until You have paid in full all sums that You owe Us (including the storage charge).

Data Protection

For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available from https://jedoxfleetservices.co.uk/privacy-policy/

Changes to Terms and Conditions

We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.

Complaints

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about the Work or Our Services or any other complaint about the Company or any of Our staff, please raise the matter with Craig Ross who can be contacted via email at [email protected]

No Waiver

No failure or delay by Us or You in exercising any rights under these Terms and Conditions means that We or You have waived that right, and no waiver by Us or You of a breach of any provision of these Terms and Conditions means that We or You will waive any subsequent breach of the same or any other provision.

Severance

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

Third Party Rights
- No part of the contract between You and Us is intended to confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to the contract.
- Subject to this Clause 17, the contract between You and Us shall continue and be binding on the transferee, successors and assigns of either Party as required.
Entire Agreement

18.1 The documents comprising the contract between You and Us contain the entire agreement between the Parties with respect to its subject matter and may not be modified except by an instrument in writing signed by the duly authorised representatives of the Parties.

18.2 Each Party acknowledges that, in entering into the contract, neither Party gives any warranty or relies on any representation, warranty or other provision except as expressly provided in the documents comprising the contract, and all conditions, warranties or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Law and Jurisdiction

These Terms and Conditions and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with Scottish Law.

_________________________________________________________________________________________________________________________________

TERMS AND CONDITIONS (B2C)

BACKGROUND:

These Terms and Conditions are the standard terms which apply:

to the provision to the Customer of any Services (as “Services” is defined in Clause 1 below) namely Jedox Fleet Services, a trading name of Jedox Couriers Ltd, a Company registered in Scotland under number SC719645 whose registered office is at 5 Castle Terrace, c/o JRW Hogg & Thorburn, Edinburgh EH1 2DP (“the Company”); and

where the Customer is a “Consumer” as defined by the Consumer Rights Act 2015.

Definitions and Interpretation
- In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business”	means any business, trade, craft, or profession carried on by You or any other person/organisation;
“Consumer”	means a “Consumer” as defined by the Consumer Rights Act 2015, that is to say an individual who receives any of the Services for his/her personal use and for purposes wholly or mainly outside the purposes of any Business;
“Customer/You/Your”	means a Consumer customer of the Company who requires its Services;
“Estimate”	means a document giving the approximate Price of the Work;
“Us/We/Our”	means Jedox Fleet Services, which shall include reference to any and all of its staff including mechanics;
“Invoice”	means a final invoice giving the total Price of the Work;
“Manufacturer”	means the manufacturer of the Vehicle;
“Price”	means the fee payable for the Work including parts, labour, VAT and any additional charges;
“Quotation”	means a document giving the agreed Price of the Work;
“Regulations”	means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
“Services”	means mechanical servicing, tyre replacement, wheel balancing, vehicle diagnostics, and from time to time, bodywork repairs;
“Vehicle”	means Your vehicle which may be a car, van, motorhome, motorcycle, caravan or trailer;
“Warranty Period”	means the duration of the warranties provided by Us in accordance with Clause 9 of these Terms and Conditions; and
“Work”	means the particular Services that We agree to provide to You;

Booking
- You may request a booking for any Work (subject to Our confirming the booking) by telephone, website, social media and email;
- When You request a booking, You must give Us the following information:
  - Your contact details;
  - Preferred date;
  - Nature of repairs required;
  - Make, model and age of vehicle;
  - Any potential warranties already in place for the vehicle;
- We will prepare and submit an Estimate to You based on the details You provide;
- If You agree the Estimate, We will then prepare and submit a Quotation to You;
- If You accept the Quotation, We shall then confirm the booking to You and We shall use Our reasonable endeavours to ensure that the date We agree for the Work to be carried out is as close as possible to that which You originally requested. Only if and when We give You that confirmation will there be binding contract between You and Us for the Work;
- You may accept an Estimate or Quotation by email;
- You confirm that, in connection with your request(s) for any Services, You are and will be a “Consumer” as defined in Clause 1 above.
Payment and Invoices
- If We require a deposit or similar prepayment, We shall state it clearly in the Quotation. Deposits must be paid in full prior to the commencement of work;
- Following Our completion of the Work, We shall issue an invoice to You;
- A call out fee will be charged, as specified in Your Quotation;
- For out of hours services, a fixed surcharge of £100 shall apply;
- The invoice will provide a comprehensive summary of all of the Work done and will provide full details of all parts and labour including the Price payable for it with the VAT element payable on it shown separately;
- The invoice will also show the mileage of the Vehicle and will refer to the warranty set out in Clause 9;
- All sums due will be payable on or before the due date specified on the invoice (normally 14 days from invoice date unless stated otherwise);
- From the due date of payment until We take any necessary action against you, any outstanding sum will incur interest on a daily basis at 8% above the base rate of Bank of Scotland from time to time until You make payment in full.
Insurance Claims and Accident Damage
- If the Work to be carried out on the Vehicle is the subject of an insurance claim, You (or the policyholder if he/she is not the same person) must sign any documents required by the insurer to be signed to authorise payment to Us for the Work;
- We shall not be responsible for any delay in completing the Work and / or returning the Vehicle to You where that delay arises out of any actions of the insurer including, but not limited to, the withholding of payment.
The Work
- We shall use reasonable endeavours to ensure that all parts required for the completion of the Work will be in stock to enable Us to carry out the Work when it is booked to be carried out but We will tell You if, due to non-availability of parts or a delay in their delivery, We are unable to begin the Work on the date We have arranged with You and to complete it within the total amount of the time referred to in sub-Clause 5.5;
- If We cannot carry out and complete the Work due to non-availability of parts or a delay in their delivery, then when We tell You that (as set out in sub-Clause 5.1), You may either make arrangements with Us for a re-booking or You may exercise Your right to cancel as set out in Clause 11;
- We shall agree with You before We begin the Work on all parts that We are going to use (except for those additional parts referred to in sub-Clause 5.6);
- We shall only use parts for the Work that are new and either Manufacturer’s original parts or those produced by a third party and authorised by the Manufacturer. If We in any way intend not to abide by this requirement, We will tell You Our reasons for doing so and We may not do so unless You first explicitly consent;
- We will tell You before We begin the Work the amount of time We initially estimate that We will need to carry out the Work subject to any additional time needed under sub-Clause 5.6. We shall tell You promptly on discovering a need for such additional time and the reasons for needing it;
- If We find during the course of the Work that We need to use additional parts and / or labour, We will only order additional parts or carry out additional Work if You first explicitly consent. For that purpose We will tell You immediately and give You an estimate for both the cost to You of additional parts and labour and also an estimate of the amount of additional time We need to carry out the additional Work;
- Subject to the limits and exclusions of liability under Clause 8, if the time taken does excess such estimate(s) We will not be liable for any excess time taken.
- We shall use reasonable endeavours to ensure that We take good care of Your Vehicle and any of Your possessions inside it, but we nevertheless advise You to remove all possessions from the vehicle before We begin the work.
Work at Your Premises (Home Visits)

6.1 Where We agree to carry out Work at Your home or other location specified by You, it is Your responsibility to ensure:

6.1.1 The Vehicle is accessible and ready for inspection or repair;

6.1.2 The area is safe, well-lit and free from hazards;

6.1.3 That We have sufficient space to carry out the Work, including safe access for tools and equipment.

6.2 We will not be liable for any delay, failure or additional charges arising from:

6.2.1 Inaccessible or unsafe working conditions;

6.2.2 Inadequate space or obstructions at Your premises;

6.2.3 External factors beyond Our control (e.g. weather or parking restrictions).

6.3 While We will take reasonable care when working at Your premises, You agree to indemnify Us against any damage or loss caused by pre-existing hazards or circumstances outside Our control.

Vehicle Warranties
- If the Vehicle is covered by a Manufacturer’s new vehicle warranty, anti-perforation warranty or rust / corrosion warranty at the time the Work is carried out, We shall carry out all of the Work in a way that adheres to the terms of those warranties and the Manufacturer’s specifications and documentation, using original or Manufacturer-authorised parts;
- If Our compliance with sub-Clause 6.1 causes Us additional cost, We will tell You of alternatives and will explain to You in full the consequences of those alternatives (including, but not limited to, the voiding of the Manufacturer’s warranties). The decision as to whether or not We will follow any such alternative shall be Your decision alone;
- Before We begin any of the Work covered by a Manufacturer’s or a third party organisation’s warranty We shall obtain their consent to Us carrying out that Work;
- We shall not be responsible or liable for any failure to comply with any warranties where You have not told Us of those warranties.
Sub-Contracting

Insurance, Damage and Liability
- We shall at all times have in place suitable and valid insurance, including public liability insurance;
- We shall not be liable to You for any loss or damage You suffer due to Your failure to follow Our or the Manufacturer’s instructions;
- We will not be liable to You for any failure or delay in performing Our obligations where such failure or delay results from any cause that is beyond Our reasonable control;
- We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by You and Us when Our contract with You is created. We will not be responsible for any loss or damage that is not foreseeable;
- We provide Services to You only for Your personal and private use/purposes as a Consumer. We make no warranty or representation that products, or other goods or materials that We use in carrying out the Work are fit for commercial, business, industrial, trade, craft or professional purposes of any kind (including resale). We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity;
- Nothing in these Terms and Conditions is intended to or will exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation; and
- As a “consumer” as defined by the Consumer Rights Act 2015, or as a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of Our duties or obligations to You, or Your rights or remedies, or Our liability to You, under:

the Consumer Rights Act 2015;
the Regulations;
the Consumer Protection Act 1987; or
any other consumer protection legislation;

as that legislation is amended from time to time.

For more details of Your legal rights, please refer to Your local Citizens’ Advice Bureau or Trading Standard Office.

Warranty and Guarantee
- We warrant the Work from the date of invoice for a Warranty Period of 12 months or a distance of 12,000 miles whichever occurs first;
- We shall warrant all parts that We use for the Manufacturer’s standard warranty period only;
- If any Work done and / or parts used fails during the Warranty Period, We shall carry out the necessary repairs and replacements at no additional cost to You;
- Any warranty that We give You applies to Your Vehicle. If You sell or otherwise transfer ownership of Your Vehicle to another person, they will be entitled to the benefit of the warranty for the rest of the Warranty Period;
- We will be entitled to void any warranty that We give You if the Vehicle is used for anything other than normal purposes (unless We explicitly tell you otherwise). This includes:
  - Participating in racing or other competitions of any kind;
  - Participating in speed testing or time trials;
  - Use of the Vehicle in a way which exceeds its design limitations (exceeding maximum towing weight, for example);
  - Use of the Vehicle in a way which does not conform with Manufacturer’s recommendations; or
  - Failure to service or otherwise maintain the Vehicle in accordance with the Manufacturer’s recommendations;

Cancellation
- If you are a Consumer and the Contract with Us was agreed off-premises (e.g at Your home) or at a distance (e.g. by telephone, email or online), You have a legal right to cancel the contract within 14 days without giving any reason. This is your statutory “cooling-off period” under The Consumer Contracts Regulations 2013.
- The cooling off period will expire 14 days after the date We confirm Your booking.
- To exercise Your right to cancel, You must inform Us of Your decision to cancel in a clear written statement (e.g. by email).
- If You request that We begin the Work during the 14-day cooling-off period, You must make an express request for Us to do so. By doing so, You:

11.4.1 Acknowledge that You lose the right to cancel if the Work is completed within the 14-day period; and

11.4.2 Agree that if You cancel after We have started but before completion, You will pay for all Work carried out and parts ordered up to that point.

If You cancel after We have started the Work, and before completion, We shall invoice You for all labour and any parts fitted or ordered (if in Our reasonable judgement they cannot be reused or resold within 30 days). These parts remain Out Property.
Once You have paid Us all that You owe Us, You must collect (or arrange for the collection of) Your vehicle within 7 days. If your Vehicle remains on Our premises beyond that period, a storage charge of £35 per day will apply.

How We Use Your Personal Information (Data Protection)

For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy available from https://jedoxfleetservices.co.uk/privacy-policy/.

Regulations

We are required by the Regulations to ensure that certain information is given or made available to You as a Consumer before We make Our contract with You (i.e. before We confirm the booking for any Work) except where that information is already apparent from the context of the transaction. We have included the information itself either in these Terms and Conditions for You to see now, or We will make it available to You before We confirm the booking. All of that information will, as required by the Regulations, be part of the terms of Our contract with You as a Consumer.

Information

As required by the Regulations:

13.1 All of the information described in Clause 12; and

13.2 Any other information which We give to You about any Services which You take into account when deciding to make a booking or when making any other decision about the Services;

will be part of the terms of Our contract with You as a Consumer.

Changes to Terms and Conditions

We may from time to time change these Terms and Conditions without giving You notice, but We will use Our reasonable endeavours to inform You as soon as is reasonably possible of any such change.

Complaints

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that Your experience as a customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint. If You have any complaint about the Work or Our Services or any of Our staff, please raise the matter with Craig Ross who can be contacted via email at [email protected].

No Waiver

Severance

Law and Jurisdiction
- These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of Scotland.
- As a consumer, you will benefit from any mandatory provisions of the law in your country of residence.